For almost a week now, I've been arguing with our IT service desk about how my company email address needs to change.
They want to add my new name as an alias which isn't what I need. They also just want to change the name that is displayed to people. Both of those changes would leave my old, dead name visible for anyone to see. I don't want that.
I want my dead name to disappear. That isn't unreasonable. I don't want someone to stumble across my dead name a couple of years from now.
They don't get it. Someone has just changed my displayed name and if anyone clicks on it they can still see my dead name. I have explained to them FOUR times now that this is incorrect. They have tried to close the request on me four times and I keep reopening it because they still haven't got it right.
The latest insult is that I could see the notes that someone had written against the request. "User is not happy. She wants her name to be changed everywhere."
I'm gonna cry before the week is over.