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Still upbeat, despite the following complaint


JayM

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So, I changed my name with my banks without any problems. I've received two replacement cards with my new name on and I'm only a tiny little bit irritated that I'm still waiting for a card from one bank. But at least I have access to my money again.

I've changed my name and payment details with online sites such as Amazon, ebay, Beatport, Juno, Smashwords, and other places where I spend money on a regular basis.

But the only one that's causing me a major problem is PayPal. They won't accept me trying to change my bank details, even though the name on my bank account has changed. I've amended a credit card on there but they won't allow me to amend the debit card I have registered with them, even though the name has changed on that debit card. And they won't let me delete it. AND they won't let me change my name!!! Not without a Photo ID. So I need to get my new passport or driving licence before I can change my name on my PayPal account.

But what makes me laugh about that is that when I opened that PayPal account TEN YEARS AGO they never asked for Photo ID. So they didn't know what I looked like then and they don't know what I look like now.

Why is PayPal being so annoying when all the banks and credit card companies and everywhere else have been so great? I'm thinking now that the easiest solution is to close my ten year old PayPal account and open a new one in my new name, which is, after all, my real name. But then I will have to go back to ebay and Beatport and Juno and Smashwords and... change my payment details again.

it's a good thing that I like merry-go-rounds ;) 

 

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Yeah, I had the same problem and others before me tell of the same. The easiest way round this is to close your account and open a new one in your new name, I did this as others before me had to.

I guess that Paypal doesn't believe in true equality, but they'll just say that it's to avoid fraud, absolutely agree with you about the photo ID issue. It appears that Paypal are Transphobic, I wish there was an alternative service provider to them, because voting with your feet is the best way to get people to change their errant ways.

Isn't Paypal the same as e-bay, or at least part of the same conglomerate?

I had similar with Sky who thought that they could tell me who I could and could not call myself, so I went to Virgin and haven't had any problems since.

There is still a little way further to go before Trans people are truly accepted and treated with true equality, however we have made tremendous progress over the last 8-10 years or so.

 

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