Yesterday I went to three different banks to ask for a name change on their systems. And I went to the bank we have our mortgage with for the same purpose. I had my Deed Poll certificate in a cardboard envelope inside a plastic bag (because it was raining). For some reason I don't want to get that certificate creased or folded yet  but I'm sure the novelty will wear off at some point.

Bank number one: I nervously watched the expression of the guy behind the counter as I asked for the name change and handed over my certificate. Not a flicker of anything appeared on his face when he read it. He just took the certificate, tapped away on his computer, told me he was just going to step away to take a copy of the Deed Poll and then he brought it back and handed it over with a smile. "That's all done," he said. "I'm going to order you a new card now. Would you like it to say Mr <first name> <initial> <last name> or just Mr <initial> <initial> <last name>?"

I hadn't even considered that. I asked for just initials. "Great," he said. "That's all ordered for you now, Mr M*****. Have a nice day!"

So simple. Five minutes flat and it was all done. I'll get a new card in a few days with my new name on it and I'm looking forward to seeing it. And he called me 'Mr' without batting an eyelid!

Bank number two: The lady behind the counter looked really young. Early twenties, if that. Again, I watched her face carefully to see what she might be thinking as I handed over the certificate and explained what I wanted. She smiled and got on with the job of changing my name on the mortgage account, chatting away to me about the horrible weather as she was doing it. This took a little longer than at the first bank and she explained that the system was really slow for some reason. But within ten minutes, it was all completed.

Bank number three: I dashed to the third bank which was only a few hundred yards down the road. It was quicker in there. I had already found a change of name form online and filled it out and so I took that with me and handed it over with the certificate. The guy copied it, stamped the copy on the back and signed it and then he said. "Right, you can leave that with me. I'll send these to the department that does this stuff for us. Your new card will arrive within a few days. Is there anything else I can do for you today?" I said no and wished him a pleasant afternoon. He grinned and said, "You too!"

It was only when I got outside again that I realised I hadn't even bothered to look for any kind of a reaction from him. And he hadn't given any, except a nice smile.

Bank number four was closed by the time I arrived. But three out of four ain't bad!

I know these people get paid to do a job and be pleasant to their customers and all that, but I was convinced at the start of the day that I'd get some kind of funny look from someone. But I didn't. And next week I'll have new cards to prove my name really has changed. Not only my name, but my title.

#CallMeMister